1. CrackBerry Question's Avatar
    There's audible ring when phone is ringing, no sound when watching videos. No sound whatsoever.
    01-25-16 10:36 PM
  2. Lusitano17's Avatar
    First make sure your Main volume is not muted.

    If that is working then use BBVE to test your audio.
    It will run through speaker and microphone checks. If all pass then it could be a software issue that might resolve with a hard reset, app reinstall or OS reload.

    Posted via CB10
    01-25-16 11:00 PM

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