1. timmy t's Avatar
    I understand that to bring the phone back awake, I tap it twice. I try that and it doesn't work so I do it again and it reboots.
    It also is always overheating and even says it is taking precautions because it is so hot.
    Is there some solution? I had to switch to a cheaper, non-Blackberry phone that doesn't seem to have those problems.
    Any suggestions? Resetting to factory settings or something?
    What have other people found that works?
    06-12-17 09:58 AM
  2. Rico4you's Avatar
    Hello go in settings, storage, selecte internal storage and select clear cache. Right afte this hold down power button for at least 32 seconds while you a reset. This will simulate a battery pull.
    Good luck.
    06-12-17 11:08 AM

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