1. CrackBerry Question's Avatar
    After two months the backlighting on my new Passport failed. Rebooting, reloading software, updating the OS, none of that worked. But because I purchased it brand new, still sealed in original box and everything--but not from Blackberry online--Blackberry will not stand behind it and told me to get it fixed from where I purchased it, which is just some person in Florida who received it as a gift from an uncle someplace else, and sold it online.

    This is a hardware/warrantee issue; why should the seller be responsible?! Now I have a phone without backlighting that I can't fix.

    12-16-14 12:00 PM
  2. MobileMadness002's Avatar
    Where was it purchased from. I know in Canada and US typically, the carrier is usually the first line of warranty/repair service.
    12-16-14 12:08 PM
  3. rocker_man1's Avatar
    The seller is responsible but the problem is you bought it from a random person. If you want warranty you must I repeat must buy from a reputable store be it BlackBerry, carrier or places like Amazon.

    Posted via CB10
    12-16-14 12:11 PM

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