1. CrackBerry Question's Avatar
    The OS was just updated on my Z10, and not only did I lose some apps, but all my pictures have disappeared. OS is 10.3.3.1463
    09-05-17 11:03 AM
  2. conite's Avatar
    How did you update?

    Were the pictures on an SD card?
    09-05-17 12:33 PM
  3. Frhaber's Avatar
    The update started when I connected the phone to my computer to download some pictures to the computer.
    No idea if the pictures are on an SD card. I just take the shots and they go wherever. Will pull the card and check. Also lost most of my contacts. No idea why some were left and others deleted!
    09-06-17 11:09 AM
  4. conite's Avatar
    The update started when I connected the phone to my computer to download some pictures to the computer.
    No idea if the pictures are on an SD card. I just take the shots and they go wherever. Will pull the card and check. Also lost most of my contacts. No idea why some were left and others deleted!
    Nothing just starts by itself. I'm still confused. Did you have Link running?
    09-06-17 11:51 AM
  5. Frhaber's Avatar
    Yes. I didn't knowingly start an update, but that said, the end result still makes no sense to to me.
    09-06-17 12:06 PM
  6. conite's Avatar
    Yes. I didn't knowingly start an update, but that said, the end result still makes no sense to to me.
    Unless you do a complete OS reload which restores the phone to factory conditions, an update does not erase a thing.

    Something else must have happened.
    09-06-17 01:04 PM
  7. Dunt Dunt Dunt's Avatar
    If sounds like you did a Factory Restore "somehow".

    If you were using LINK... have you been syncing Documents like photos, that would be the best place to look.

    Have you done a Backup recently? Use that to restore your data.
    09-06-17 01:17 PM

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