1. Natalie Como's Avatar
    My passport is getting power when plugged into charger but computer is not recognizing the phone when attached via USB. When on charger, get solid red LED light but nothing happens. Phone has been this way for a week and I can't get my personal information to transfer to new phone without power....
    11-02-17 01:26 PM
  2. Dunt Dunt Dunt's Avatar
    You can call BlackBerry they'll fix it for you for a fee if it's out of the warranty period.... but no guarantee about the data being recovered. That's up to the user to backup.

    All you get is a solid red LED, no blinking no screen lighting up? There is a chance an Autoloader would get your phone up and running https://forums.crackberry.com/bb10-l...loader-927076/ but it will wipe the device.
    Laura Knotek likes this.
    11-02-17 03:40 PM

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