1. muzeek's Avatar
    I've got an issue with my WiFi and would like to start anew. It doesn't always turn on. When the WiFi does turn on, it may last for only a few searches. I've tried to back up everything with the Blackberry Desktop App, but it starts downloading and then stops saying it has an error. All my files and Docs are backed up - but what will happen to my Apps? Thank you for the info!
    Last edited by muzeek; 03-17-16 at 12:00 AM. Reason: Wanted to add forum
    03-16-16 11:58 PM
  2. muzeek's Avatar
    Also - I have another Playbook that connects with no trouble to my network.
    03-17-16 12:24 AM
  3. thurask's Avatar
    If you've got Windows, download one of the .7z files from here: https://drive.google.com/open?id=0B3...HdQTUFyYzZBOXc

    The R1283 file is if you have a LTE PlayBook, the other one is for just WiFi.

    Download, extract, you'll get an .exe file. With everything backed up, start the .exe file with the PlayBook plugged in. It'll reload the OS.

    As for apps, you can reinstall from BB World, or sideload again if they were Android apps. I'm not sure if a BB Desktop Manager backup handles app data, though.
    muzeek likes this.
    03-17-16 01:05 AM
  4. muzeek's Avatar
    There are many files on that page. I've narrowed it down to two for the wifi Playbook. One was created Jan 25 and is 525 MB. The other was modified March 4 and is 230 bytes.I don't know which to download. The Read Me didn't help to decide :-(
    03-17-16 10:19 AM
  5. thurask's Avatar
    The ~500MB files, the ones ending in .7z.
    03-17-16 11:15 AM
  6. muzeek's Avatar
    Well, I was in a hurry and decided to security wipe before I read your reply. The WiFi will not connect, so I am stuck on that screen :-( Any thoughts....
    03-19-16 10:03 AM

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