1. CrackBerry Question's Avatar
    but the laptop does not locate the phone - to back up etc. I have refreshed the device search. Thanks - driving me nuts!
    02-02-16 06:45 AM
  2. onlybuggin's Avatar
    Check that you are using a USB data Cable. Some of these cables can be charge only or data only. A charge only cable would charge your phone but not let your computer communicate with you phone.

    Posted via CB10
    02-02-16 08:07 AM
  3. neeraj121y's Avatar
    Go in setting....and turn on usb mass storage.

    Posted via CB10
    02-02-16 08:44 AM

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