1. anuj syal's Avatar
    I downloaded some video but they are plying only for 2 mins...and an error pops up that " unexpected error".
    What is it please help

    02-02-17 09:56 AM
  2. cbvinh's Avatar
    Please add the detail of device and app you're using.
    02-02-17 12:11 PM
  3. anuj syal's Avatar
    I am using BlackBerry z3 and it's default video app.
    Video are not playing-img_20170127_213346.png

    02-02-17 04:20 PM
  4. cbvinh's Avatar
    The error message isn't very revealing. To figure it out, I would...

    1. See if the file plays on another device: computer, tablet, or phone.
    2a. If not, the file may be the problem. Try to get the file again to see if the copy you have might be incomplete or corrupt.
    2b. If it does work, it could be that the video player on the Z3 is too old. I would suggest looking on BlackBerry World for an alternative app, but my guess is that the other apps will only be able to play the same type of files.
    3. Post a message to the CrackBerry BB10 Applications forum.
    4. If you have Cobalt's Google Play installed, you can get something like VLC, which plays practically anything.
    02-02-17 05:00 PM

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