Verizon update

Verizon sent an update to use their visual voicemail. I'm not interested in giving them anymore money, for a service I don't need. Anyway after the update I couldn't access my voicemail account, ended up going the the store and they were able to get it working again. The problem is the is a message on my hub screen saying I have new voice mails, when I don't. I can't clear that message off, and when I do have calls they aren't registering as missed calls. Everything work fine before this update, and the service folks look at my bb10 as some alien device. Any idea how to fix this mess, I am tired of no new messages then having 15 or 20 waiting. Thanks

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