1. Jff007's Avatar
    So this issue came out of nowhere about a week ago, where the virtual keyboard is getting stuck 'on' when I go to my lockscreen. I've noticed that it happens if the phone locks while the keyboard is on. I've also noticed that the navigation bar will become invisible when the keyboard is on now, too. it still works, I just can't see it and have to remember where the buttons are, as it just becomes a black bar.

    I'm using a Priv with. Marshmallow. Haven't installed any new apps in over a month. Don't want to factory reset because of how long it'll take to load up all my apps again, especially since I have slow Internet.
    05-21-17 07:24 PM
  2. FF22's Avatar
    So this issue came out of nowhere about a week ago, where the virtual keyboard is getting stuck 'on' when I go to my lockscreen. I've noticed that it happens if the phone locks while the keyboard is on. I've also noticed that the navigation bar will become invisible when the keyboard is on now, too. it still works, I just can't see it and have to remember where the buttons are, as it just becomes a black bar.

    I'm using a Priv with. Marshmallow. Haven't installed any new apps in over a month. Don't want to factory reset because of how long it'll take to load up all my apps again, especially since I have slow Internet.
    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    05-21-17 08:43 PM
  3. Jff007's Avatar
    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    Right. I've done the first two reboots. Forgot to mention that, sorry.

    I haven't installed anything in months, so it definitely isn't that. It started a week ago. I'll try to boot into safe mode.

    Disappeared in safe mode. Only apps that have updated around the time this began were blackberry ones. Nothing else has been installed.
    Last edited by Jff007; 05-21-17 at 09:04 PM.
    05-21-17 08:45 PM

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