1. CrackBerry Question's Avatar
    It has installed the update and nearly finished rebooting but says "The Desktop loader is unable to connect to the Device above." "You may need to enter the password on the device" but I am unable to access my BB to enter password any suggestions
    07-28-14 02:24 PM
  2. zocster's Avatar
    Hi, try pulling out the battery and get into safe mode KB17877-How to start a BlackBerry smartphone in Safe Mode
    07-28-14 06:06 PM
  3. archieAPC Z10's Avatar
    Before you connect your phone to your pc, make sure that device password is disabled or when you connect it, your computer will ask you first to enter you device password first before you go on.

    APC Z10 ?
    07-28-14 06:39 PM
  4. phil54688's Avatar
    did not disable password so i assume that was the problem thanks managed after the 5th attempt but after re installing back up I had to download Vodaphone App and when I rebooted the device for this I am back to square one i have also tried the other suggestions but the same is happening - my password is not disabled!
    07-29-14 03:15 PM
  5. zocster's Avatar
    So, when you're in, and before you reinstalled the vodafone app, you didn't disable your password?

    Sent from pin:2AD743B7 via Tapatalk Pro
    07-29-14 03:17 PM
  6. phil54688's Avatar
    unable to get safe mode as it has delete all but removing battery helped see below many thanks
    07-29-14 03:17 PM

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