1. CrackBerry Question's Avatar
    I work for IT support at my company and we have been receiving a few Blackberry Classics that have recently updated to 10.3.3 and have since frozen upon restart at the screen "finalizing device setup"

    We have tried multiple restarts and battery pull restarts with no luck.

    I don't want to try auto-loader as the users have photos and files that they want to retrieve from the devices.

    We can't find any other forum posts of users having the same issue even though we have had about half a dozen do the same thing.

    Anyone have any ideas? Our carrier has told us they will fix the devices by performing a wipe but we need to look at retrieving the data form the devices.
    04-03-17 09:43 AM
  2. Uzi's Avatar
    Hi you can load the core + radio only from 10.3.3 osit won't wipe your device.. Worth a try
    04-03-17 09:55 AM
  3. Stephen Francis1's Avatar
    I was the original poster, could you explain how to do this?
    04-03-17 10:17 AM
  4. Stephen Francis1's Avatar
    I tried this tool outlined in this link but it could not detect device

    http://forums.crackberry.com/bb10-le...taller-825409/
    04-03-17 10:45 AM
  5. Uzi's Avatar
    /bb10-leaked-beta-os-f395/os-10-3-3-2205-live-links-1098162/

    Download the core and radio file for classic, create autoloader from that file using darcy BlackBerry tools
    04-03-17 11:00 AM
  6. Uzi's Avatar
    04-03-17 11:01 AM
  7. Stephen Francis1's Avatar
    These devices are also not being picked up by Darcys tools
    04-03-17 12:52 PM
  8. thurask's Avatar
    These devices are also not being picked up by Darcys tools
    But you can still make the core autoloader or not? Darcy's Tools is only to make the autoloader, you don't need it afterwards.
    04-03-17 12:53 PM
  9. Stephen Francis1's Avatar
    Oh ok, well for blackberry classic I believe I use the z30 files. In the link above i only see a debrick and OS file. Not Radio. What should i use?
    04-03-17 12:55 PM
  10. Khursheed Ali1's Avatar
    Hey! How to get details of the carrier. I actually don't know my carrier. Can anyone help me

    Khursheed
    04-03-17 01:03 PM
  11. thurask's Avatar
    Hey! How to get details of the carrier. I actually don't know my carrier. Can anyone help me

    Khursheed
    Stop hijacking threads.
    04-03-17 01:13 PM
  12. thurask's Avatar
    Oh ok, well for blackberry classic I believe I use the z30 files. In the link above i only see a debrick and OS file. Not Radio. What should i use?
    Radios are at the bottom.

    http://cdn.fs.sl.blackberry.com/fs/q...-v7+signed.bar
    04-03-17 01:13 PM
  13. Stephen Francis1's Avatar
    I tested the autoloader I created from the OS and radio files with another device just to test and it appears to have bricked the device. I managed to get it back up and running with the standard autoloader fr 10.3.3 for BB Classic.
    04-03-17 02:30 PM

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