[anon(8982767)]

When someone calls me I don't get it in full screen even for a BBM call is doesn't go full screen and my battery drains pretty quick just by using texts calls emails and Facebook

[anuj syal]

You need a hard reset

BlackBerry Z3 running 10.3.1.1779

[anon(8982767)]

How do u do a hard reset

[serbanescu]

How do u do a hard reset

Press and hold both volume rockers until the phone restarts

[anon(8982767)]

Thanks

[anon(8982767)]

It's not working I've done a hard reset

[anon(8982767)]

This isn't normal can someone help me

[Zeridialous]

You should see additional options appear at the bottom of the screen once you swipe to accept the call.

[sledgecom]

My phone doesn't allow me to update the software even when am using free wi-fi it requires many things I don't know such password.So wat do I do?

Posted via CB10

[Zeridialous]

My phone doesn't allow me to update the software even when am using free wi-fi it requires many things I don't know such password.So wat do I do?

Posted via CB10

In the future, please start a separate thread to help keep things on track as to not derail the original post.

With that being said, have you attempted to update your device by connecting it to your computer and then checking for updates via BlackBerry Link? This should allow you to download and install the latest available software release for your device.

[mvpcrossxover]

This isn't normal can someone help me

That's normal

Posted via CB10

[anon(8982767)]

Is doesn't go the way down u can't see it but it doesn't go all the way it stops half screen

[mvpcrossxover]

Is doesn't go the way down u can't see it but it doesn't go all the way it stops half screen

Dude, that's the normal call screen now.

Posted via CB10

[anon(8982767)]

Well it looks messed up

[anon(8982767)]

There's no way to fix that

[anon(8982767)]

This is the version I have

[Lusitano17]

Not much has changed in a year since you originally posted...call screen was normal then and remains so if it looks the same.

Posted via CB10