1. dimitrova's Avatar
    Hi good afternoon. I'm a newbie here. I've tried to go through to see if i can find anything simmiler.
    I've recorded many videos on my bb bold 9900, and everything was ok. Last weekend recorded again and the video doesnt want to play. Its a 19.8mb, 6.47min video. On my phone when play says unsupported format. Its lying as a file vid-20140427-00014.mp4
    This video also dont have like the others on properties a item Thumbnail( default) . The thumbnail is blank.
    Message i get when try to play is: video being played is of an unsupported format.
    I hope any one can help me please.
    08-21-14 06:58 AM
  2. Jckfrost780's Avatar
    Probably was corrupted, for one reason or another. I don't see it often, but I've seen it happen. Copy the file to your computer, and try opening it with a desktop video program. I've seen VLC work magic before

    Posted via my Q10 /
    dimitrova likes this.
    08-21-14 07:02 AM
  3. NancyLM2013's Avatar
    I'm having the same problem..
    All videos i've taken on previous BlackBerry phones. Torch and bold won't play on z10. I'm thinking it may ha e so thing to do having to change my BlackBerry ID to be non-carrier-based when I went to the z10.

    Posted via CB10
    08-21-14 08:25 AM
  4. Jckfrost780's Avatar
    That's really strange...haven't experienced that. We're these 720 or 1080?

    Posted via my Q10 /
    08-21-14 10:09 AM

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