1. c_cowboy's Avatar
    Hi, I received an error while installing snapchat and now it says it's installed on my phone but it can't be found.. when I go onto Google play it's listed as installed but no option to open it. When I try installing apks they all give me the "unable to install" error.. can someone help with this pls?

    Posted via CB10
    04-14-15 11:48 AM
  2. diegonei's Avatar
    reboot
    04-14-15 12:15 PM
  3. c_cowboy's Avatar
    reboot
    Hi, I did reboot several times.. I'm trying to avoid factory resetting my phone but I'm hoping someone knows what's going on and how to fix it..
    04-14-15 12:37 PM
  4. diegonei's Avatar
    Reboot means hold the top buttom till you see a red LED followed by the BlackBerry logo. Ignore on-screen turn off/reboot prrompts.

    Should do the trick.
    04-14-15 01:23 PM
  5. c_cowboy's Avatar
    Reboot means hold the top buttom till you see a red LED followed by the BlackBerry logo. Ignore on-screen turn off/reboot prrompts.

    Should do the trick.
    Yea.. I've done that several times.. been working trying different things like patched versions but still the same.. I can't get past the blackberry guardian installation screen..
    04-14-15 07:09 PM
  6. diegonei's Avatar
    Try Sachesi or Chrome Plug in. Have them uninstall the app and reboot.
    04-15-15 08:42 AM
  7. c_cowboy's Avatar
    Try Sachesi or Chrome Plug in. Have them uninstall the app and reboot.
    Cool.. Thx! But where can I get those? Are they available in amazon or google play?
    04-15-15 08:40 PM
  8. MobileMadness002's Avatar
    Cool.. Thx! But where can I get those? Are they available in amazon or google play?
    No, search the forums here and they are used on your COMPUTER, not on the device itself.
    04-15-15 09:40 PM
  9. c_cowboy's Avatar
    No, search the forums here and they are used on your COMPUTER, not on the device itself.
    Ok, cool.. thx!
    04-20-15 04:14 PM

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