1. CrackBerry Question's Avatar
    When trying to connect my bold 5 to a BB ID it gives an error "unable to update BlackBerry ID account information while offline"but my carrier data is on and subscribed.
    04-24-17 10:17 AM
  2. Denise in Los Angeles's Avatar
    Hi. Did your phone belong to someone else? It probably still is associated with the old BBID, and can only be changed by that user.
    04-24-17 11:14 AM

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