07-16-15 02:36 PM
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  1. Eve LeTa's Avatar
    Eve LeTa
    Hi, since about 2 days I'm not able to check if there is an update or not. When checking, I simply get to read 'unable to connect to the update server' (screenshot below).

    Does get anybody the same message? Could it mean, that they are preparing it for the update?
    I got my Passport from shop BlackBerry and I'm on Vodafone Germany.

    Would appreciate any ideas what this might mean.

    Thanks

    Unable to connect to the update server-img_20150716_100807.png

    Posted via CB10
    07-16-15 03:15 AM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    might not mean anything. you can install the update now if you want to. We have it here.
    07-16-15 08:12 AM
  3. muellerto's Avatar
    muellerto
    Are you outside the area of your provider? In a foreign country? I was in Sweden an Danmark this year. First idea: check for OS update there - damned: unable to connect to update server.
    07-16-15 08:17 AM
  4. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Are you on wifi? Data?
    07-16-15 09:08 AM
  5. Eve LeTa's Avatar
    Eve LeTa
    Originally Posted by jaydee5799
    might not mean anything. you can install the update now if you want to. We have it here.
    No need to hurry, I'm waiting till I get notified. Thanks.

    Posted via CB10
    07-16-15 11:17 AM
  6. Eve LeTa's Avatar
    Eve LeTa
    Originally Posted by muellerto
    Are you outside the area of your provider? In a foreign country? I was in Sweden an Danmark this year. First idea: check for OS update there - damned: unable to connect to update server.
    No, I'm at home. The last time I did update my device was from home too, so that shouldn't be it. I was just wondering, because it seems a little strange to me. I just hope it will work soon enough. Thanks for the response.

    Posted via CB10
    07-16-15 11:21 AM
  7. Eve LeTa's Avatar
    Eve LeTa
    Originally Posted by kbz1960
    Are you on wifi? Data?
    I'm on WiFi, but thanks for the idea to try it on data. Sadly I get the same message. Well, hopefully the issue will get fixed in the near future.

    Posted via CB10
    07-16-15 11:23 AM
  8. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Could be an issue with the server there. Have you done a reboot?
    07-16-15 02:36 PM
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