1. Eve LeTa's Avatar
    Hi, since about 2 days I'm not able to check if there is an update or not. When checking, I simply get to read 'unable to connect to the update server' (screenshot below).

    Does get anybody the same message? Could it mean, that they are preparing it for the update?
    I got my Passport from shop BlackBerry and I'm on Vodafone Germany.

    Would appreciate any ideas what this might mean.

    Thanks

    Unable to connect to the update server-img_20150716_100807.png

    Posted via CB10
    07-16-15 03:15 AM
  2. jaydee5799's Avatar
    might not mean anything. you can install the update now if you want to. We have it here.
    07-16-15 08:12 AM
  3. muellerto's Avatar
    Are you outside the area of your provider? In a foreign country? I was in Sweden an Danmark this year. First idea: check for OS update there - damned: unable to connect to update server.
    07-16-15 08:17 AM
  4. kbz1960's Avatar
    Are you on wifi? Data?
    07-16-15 09:08 AM
  5. Eve LeTa's Avatar
    might not mean anything. you can install the update now if you want to. We have it here.
    No need to hurry, I'm waiting till I get notified. Thanks.

    Posted via CB10
    07-16-15 11:17 AM
  6. Eve LeTa's Avatar
    Are you outside the area of your provider? In a foreign country? I was in Sweden an Danmark this year. First idea: check for OS update there - damned: unable to connect to update server.
    No, I'm at home. The last time I did update my device was from home too, so that shouldn't be it. I was just wondering, because it seems a little strange to me. I just hope it will work soon enough. Thanks for the response.

    Posted via CB10
    07-16-15 11:21 AM
  7. Eve LeTa's Avatar
    Are you on wifi? Data?
    I'm on WiFi, but thanks for the idea to try it on data. Sadly I get the same message. Well, hopefully the issue will get fixed in the near future.

    Posted via CB10
    07-16-15 11:23 AM
  8. kbz1960's Avatar
    Could be an issue with the server there. Have you done a reboot?
    07-16-15 02:36 PM

Similar Threads

  1. Police brutality vid deleted by officer. Way to recover?
    By gaytheist in forum BlackBerry 10 OS
    Replies: 63
    Last Post: 07-20-15, 12:37 PM
  2. Is it possible to unlock a "relocked" Classic?
    By ma678 in forum BlackBerry Classic
    Replies: 7
    Last Post: 07-17-15, 12:15 AM
  3. Switching from passport to classic?? Should i?
    By TheRemixToLife in forum BlackBerry Classic
    Replies: 9
    Last Post: 07-16-15, 08:09 AM
  4. How to check if Device runs Hybrid?
    By zylon111 in forum Hybrid OS
    Replies: 1
    Last Post: 07-16-15, 03:00 AM
  5. How to install autoloader
    By arjun singh10 in forum Ask a Question
    Replies: 2
    Last Post: 07-16-15, 12:55 AM
LINK TO POST COPIED TO CLIPBOARD