1. tran xuanhoi's Avatar
    Hi BBers,
    I have BlackBerry Classic, my wife has BlackBerry Passport. the two devices using the same BlackBerry ID. We can not chat via BBM!
    So, I decided to edit (change to another ID) my BlackBerry ID on the Classic. Unfortunately, the BlackBerry PP's ID changed immediately to what I have edited on the BlackBerry Classic.
    What should I do? thanks.

    Posted via CB10
    05-27-17 11:43 AM
  2. thurask's Avatar
    05-27-17 01:36 PM
  3. Gatmyer's Avatar
    You will need to do a factory reset and then set a new bbid. You will not be able to restore a backup. However if you copy and paste photos and music using a computer. It should go relatively smoothly.

    The issue you are having is my one and only gripe with BBM.
    05-27-17 03:58 PM
  4. tran xuanhoi's Avatar
    I will reset one of them. Thank Gatmyer
    05-27-17 05:01 PM

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