1. weegeordie's Avatar
    I connect my KeyOne to my Win10 laptop using the usb cable I got with the phone.

    Windows says "USB device not recognized"

    I select "Charge and data" on the phone.

    I do not get the list of options that lets me select transfer data.

    Any idea what I'm doing wrong?
    08-12-18 04:12 PM
  2. Bla1ze's Avatar
    Although Windows should do it automatically, try installing the BlackBerry USB drivers - https://swdownloads.blackberry.com/D...93E4F3BB068C22
    08-14-18 03:19 PM
  3. weegeordie's Avatar
    getting an error when I try to download
    08-15-18 08:34 PM
  4. Ragbert's Avatar
    What does the error say? You're downloading to your Windows 10 laptop, yes?

    Typed on my Q10, SQN100-2, 10.3.2.2813
    08-17-18 01:41 AM
  5. weegeordie's Avatar
    OK. I got it working. Thanks Bla1ze and Ragbert.
    jamesharmeling likes this.
    08-18-18 08:00 PM
  6. weegeordie's Avatar
    I notice that there was a substantial o/s update to my phone as well. Don't know if that was a factor as well.
    08-19-18 09:09 AM
  7. Ragbert's Avatar
    Could have been - glad you got it working!


    Typed on my Q10, SQN100-2, 10.3.2.2813
    08-19-18 10:48 AM

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