[weegeordie]

I connect my KeyOne to my Win10 laptop using the usb cable I got with the phone.

Windows says "USB device not recognized"

I select "Charge and data" on the phone.

I do not get the list of options that lets me select transfer data.

Any idea what I'm doing wrong?

[Bla1ze]

Although Windows should do it automatically, try installing the BlackBerry USB drivers - https://swdownloads.blackberry.com/D...93E4F3BB068C22

[weegeordie]

getting an error when I try to download

[Ragbert]

What does the error say? You're downloading to your Windows 10 laptop, yes?

Typed on my Q10, SQN100-2, 10.3.2.2813

[weegeordie]

OK. I got it working. Thanks Bla1ze and Ragbert.

[weegeordie]

I notice that there was a substantial o/s update to my phone as well. Don't know if that was a factor as well.

[Ragbert]

Could have been - glad you got it working!


Typed on my Q10, SQN100-2, 10.3.2.2813