Transfer picture from Q10 to MAC desktop

Hello - I'm trying to transfer my pictures and videos from my Q10 with no avail. I have followed every instruction, including trying to download BB link - it downloads, but cannot be opened. Also the instructions say that once you connect your device you will be automatically prompted to download BB link, this does not happen. The only thing that happens is that when I connect the Q10 to my computer it says "device connected to computer" on the BB screen. I have spent about 3 hours on this and I'm getting worried that I will not be able to secure important pictures of my son, ets., dating back years. I'd be SOOO grateful for some advise here. Thanks a bunch!!
Leo

Have you tried to simply copy the photos from the folder in the phone to the appropriate folder in your computer?

Q10 Powered

Hi Halifax Guy. Unfortunately the computer does not recognize the BB, and it does not show up on desktop.

That's odd. It should show up in My Computer. Mine does, no matter what computer I connect it to.

Q10 Powered