1. CrackBerry Question's Avatar
    Hi, i have accepted the new release, it downloaded, but the installation has been taking way too long, it has been 3 hours and 15 minutes! screen is black (phone is off) and the blue light is on.
    06-13-17 07:41 AM
  2. FF22's Avatar
    Hi, i have accepted the new release, it downloaded, but the installation has been taking way too long, it has been 3 hours and 15 minutes! screen is black (phone is off) and the blue light is on.
    You might want to Press/hold the power button for 32+ seconds and hope for the best. It might reboot normally or you may have to manually reload the OS.

    Good luck.
    06-13-17 09:19 AM

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