[Kevin Staley]

Why can't I receive my kids texts from their Iphones?

Posted via CB10

[pbeasley]

Did you used to have an iPhone? If so you need to unregister your number from iMessage.

[Kevin Staley]

I did not, though I have an ipad--would that matter?

Posted via CB10

[Kevin Staley]

Dss

Posted via CB10

[Kevin Staley]

What does DSS mean?

Posted via CB10

[raino]

Kevin, are your kids messaging your phone number or Apple/iMessage ID?

[Kevin Staley]

My phone number...

Posted via CB10

[raino]

My phone number...

And you aren't getting their messages on your iPad, right?

[Kevin Staley]

My wife gets them on both her iPhone and ipad...I didn't realize I could also get them on my ipad?

Posted via CB10

[Kevin Staley]

Since I mainly use my Blackberry Q10, should I turn off I Message? Would I then receive them on my Q10?

Posted via CB10

[raino]

Since I mainly use my Blackberry Q10, should I turn off I Message? Would I then receive them on my Q10?

Yes, that's one possible solution. Also, are the outbound texts on your kids' phones from them to you showing up as blue or green?

[Kevin Staley]

On my wife's iPhone, they are blue.

Posted via CB10

[Kevin Staley]

By the way, I really appreciate your guidance...

Posted via CB10

[raino]

On my wife's iPhone, they are blue.

Texts she is sending to you are blue? If so, that means they are going to iMessage.

[Kevin Staley]

Yes.

Posted via CB10

[raino]

Yes.

OK. So try things in this order:

1. On your iPad, turn off iMessage by going to Settings>Messages and turning the iMessage slider to off.
2. If that doesn't work, try the solutions suggested here: https://selfsolve.apple.com/deregister-imessage

[Kevin Staley]

I don't get the group texts from either my kids or my wife. But I do get direct texts from my wife.

Posted via CB10

[Kevin Staley]

Will do in a short while when I can get to my ipad...

Posted via CB10

[raino]

I don't get the group texts from either my kids or my wife. But I do get direct texts from my wife.

Have them check that under Settings>Messages, 'Send as SMS when iMessage is unavailable' is turned on.

[Kevin Staley]

I turned off Messages and Face Time, as instructed. This didn't work. My son has the correct settings. The other option "if you no longer have your iPhone" (I never had one---just an ipad): type in your phone number (which I found in Settings/General/Cellular Date Number to deregister...should I? Will this affect anything else on my ipad?

Posted via CB10

[raino]

I turned off Messages and Face Time, as instructed. This didn't work. My son has the correct settings. The other option "if you no longer have your iPhone" (I never had one---just an ipad): type in your phone number (which I found in Settings/General/Cellular Date Number to deregister...should I? Will this affect anything else on my ipad?

Wait...so you found a phone number associated with iMessage?

[John Vieira]

Wait...so you found a phone number associated with iMessage?

Maybe a 3G ipad?

Posted via overheating lollipop Priv

[raino]

Maybe a 3G ipad?

Oh, I hadn't even thought of that. If that isn't it, you got any ideas short of the nuclear option, i.e. killing iMessage either on the OP's iPad or family's iPhones? I'm really hoping it doesn't come to that...

[Kevin Staley]

No--it is labeled "Cellular Date Number".

Posted via CB10

[John Vieira]

I think the trick might be to have your family members delete their entire text history with you. Then send them a text first. When they reply, it should go to your phone.

If it goes to your tablet, then it's the imessage issue.

Posted via overheating lollipop Priv