1. Kevin Staley's Avatar
    Why can't I receive my kids texts from their Iphones?

    Posted via CB10
    04-02-16 06:40 PM
  2. pbeasley's Avatar
    Did you used to have an iPhone? If so you need to unregister your number from iMessage.
    04-02-16 06:46 PM
  3. Kevin Staley's Avatar
    I did not, though I have an ipad--would that matter?

    Posted via CB10
    04-02-16 06:48 PM
  4. Kevin Staley's Avatar
    Dss

    Posted via CB10
    04-02-16 06:50 PM
  5. Kevin Staley's Avatar
    What does DSS mean?

    Posted via CB10
    04-02-16 06:54 PM
  6. raino's Avatar
    Kevin, are your kids messaging your phone number or Apple/iMessage ID?
    04-02-16 06:59 PM
  7. Kevin Staley's Avatar
    My phone number...

    Posted via CB10
    04-02-16 07:00 PM
  8. raino's Avatar
    My phone number...
    And you aren't getting their messages on your iPad, right?
    04-02-16 07:03 PM
  9. Kevin Staley's Avatar
    My wife gets them on both her iPhone and ipad...I didn't realize I could also get them on my ipad?

    Posted via CB10
    04-02-16 07:08 PM
  10. Kevin Staley's Avatar
    Since I mainly use my Blackberry Q10, should I turn off I Message? Would I then receive them on my Q10?

    Posted via CB10
    04-02-16 07:12 PM
  11. raino's Avatar
    Since I mainly use my Blackberry Q10, should I turn off I Message? Would I then receive them on my Q10?
    Yes, that's one possible solution. Also, are the outbound texts on your kids' phones from them to you showing up as blue or green?
    04-02-16 07:13 PM
  12. Kevin Staley's Avatar
    On my wife's iPhone, they are blue.

    Posted via CB10
    04-02-16 07:15 PM
  13. Kevin Staley's Avatar
    By the way, I really appreciate your guidance...

    Posted via CB10
    04-02-16 07:16 PM
  14. raino's Avatar
    On my wife's iPhone, they are blue.
    Texts she is sending to you are blue? If so, that means they are going to iMessage.
    04-02-16 07:16 PM
  15. Kevin Staley's Avatar
    Yes.

    Posted via CB10
    04-02-16 07:18 PM
  16. raino's Avatar
    Yes.
    OK. So try things in this order:

    1. On your iPad, turn off iMessage by going to Settings>Messages and turning the iMessage slider to off.
    2. If that doesn't work, try the solutions suggested here: https://selfsolve.apple.com/deregister-imessage
    04-02-16 07:22 PM
  17. Kevin Staley's Avatar
    I don't get the group texts from either my kids or my wife. But I do get direct texts from my wife.

    Posted via CB10
    04-02-16 07:24 PM
  18. Kevin Staley's Avatar
    Will do in a short while when I can get to my ipad...

    Posted via CB10
    04-02-16 07:25 PM
  19. raino's Avatar
    I don't get the group texts from either my kids or my wife. But I do get direct texts from my wife.
    Have them check that under Settings>Messages, 'Send as SMS when iMessage is unavailable' is turned on.
    04-02-16 07:27 PM
  20. Kevin Staley's Avatar
    I turned off Messages and Face Time, as instructed. This didn't work. My son has the correct settings. The other option "if you no longer have your iPhone" (I never had one---just an ipad): type in your phone number (which I found in Settings/General/Cellular Date Number to deregister...should I? Will this affect anything else on my ipad?

    Posted via CB10
    04-02-16 08:13 PM
  21. raino's Avatar
    I turned off Messages and Face Time, as instructed. This didn't work. My son has the correct settings. The other option "if you no longer have your iPhone" (I never had one---just an ipad): type in your phone number (which I found in Settings/General/Cellular Date Number to deregister...should I? Will this affect anything else on my ipad?
    Wait...so you found a phone number associated with iMessage?
    04-02-16 09:56 PM
  22. John Vieira's Avatar
    Wait...so you found a phone number associated with iMessage?
    Maybe a 3G ipad?

    Posted via overheating lollipop Priv
    04-02-16 10:36 PM
  23. raino's Avatar
    Maybe a 3G ipad?
    Oh, I hadn't even thought of that. If that isn't it, you got any ideas short of the nuclear option, i.e. killing iMessage either on the OP's iPad or family's iPhones? I'm really hoping it doesn't come to that...
    04-02-16 10:56 PM
  24. Kevin Staley's Avatar
    No--it is labeled "Cellular Date Number".

    Posted via CB10
    04-02-16 10:56 PM
  25. John Vieira's Avatar
    I think the trick might be to have your family members delete their entire text history with you. Then send them a text first. When they reply, it should go to your phone.

    If it goes to your tablet, then it's the imessage issue.

    Posted via overheating lollipop Priv
    04-03-16 01:09 AM

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