1. jic999's Avatar
    I just updated my ID update to 10.3.1.1734.

    Now my story maker crashes when I try to open it ?

    I did a hard reboot no help

    Any advice

    Posted via Z30. CB10 App
    04-19-15 07:05 PM
  2. Zeridialous's Avatar
    It's possible that the data stored for Story Maker may have become corrupted if the issue persists after performing a hard reset. In this case, unfortunately you will need to manually back up the data on your device and perform a security wipe which should remedy the issue. I would normally recommend backing up via BlackBerry Link, but the corrupted data may be included in such a backup and therefore cause the issue to reappear after restoring.
    04-20-15 12:08 PM
  3. BB Adict's Avatar
    Seems like everything crashes with the new update.

    Posted via CB10
    04-20-15 12:10 PM
  4. jic999's Avatar
    Thank you, will start the back up and check


    Thx

    Posted via Z30. CB10 App
    04-20-15 06:31 PM
  5. pratik patil's Avatar
    Go to story maker swipe down den. Go to settings and turn OFF "save to media card"


    Posted via CB10
    04-25-15 02:14 PM
  6. Splurgelex's Avatar
    It doesn't open completely for me. Im on an old z10 and I haven't been able to use Storymaker since the last two updates months ago. It attempts to open at first and then dissappears.

    Posted via CB10
    10-11-15 05:33 AM
  7. houstoncheng's Avatar
    I have the same issue on a z30. Would love to see a solution.

    Posted via CB10
    10-27-15 03:41 PM
  8. jic999's Avatar
    Folks how I fixed it :

    do a complete wipe of the phone and install.. Of course do a backup via link, also even save all your data, video, pictures to a hard drive.
    The complete wipe with the fresh installed updated BB10 OS made my phone great, Story Maker works A++* and you will notice more device storage. Because everything was install clean and efficient . Hope it helps

    Posted via CB10
    10-28-15 12:03 AM

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