02-20-15 10:09 AM
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  1. Anthony Wrighton's Avatar
    Anthony Wrighton
    I have had a Q10 for just over a year now with no complaints at all. However within the last month the speaker seems to have broken. Using BlackBerry Virtual Expert I have completed the audio tests. The first question being "can you hear the sample music" which I couldn't. Therefore I fail the test at which point it replays the sample music, which comes through as clear as day. I have triple checked my setting to make sure they are correct but still can't get a sound out of the phone at all. Any suggestion much appreciated.

    Posted via CB10
    02-20-15 08:07 AM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    Which OS are you using and when did you notice this issue? Could it be an app that you I stalled that is creating havoc here? If it failed the hardware test you may need to replace the speaker tho. I imagine there are videos online for you to follow.

    Black is back, baby. Via my Z30
    02-20-15 09:11 AM
  3. Anthony Wrighton's Avatar
    Anthony Wrighton
    OS is listed as 10 on the phone with the latest software all up to date. I don't think the problem coincided with any new app download. I think I will have to back up all my personal info and reset the phone to factory setting as a last resort. Many thanks for the response

    Posted via CB10
    02-20-15 09:39 AM
  4. Wotm8's Avatar
    Wotm8
    Let us know if it solves the problem.
    02-20-15 09:48 AM
  5. jimmi sharma's Avatar
    jimmi sharma
    Originally Posted by jaydee5799
    Which OS are you using and when did you notice this issue? Could it be an app that you I stalled that is creating havoc here? If it failed the hardware test you may need to replace the speaker tho. I imagine there are videos online for you to follow.

    Black is back, baby. Via my Z30
    Advanced interactions not working on my BlackBerry z10 official update 10.3.1.15**

    Posted via CB10
    02-20-15 10:09 AM
« Automatic zoom of Home screen. | Update not get properly »

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