Hi I am a user of black berry z10,recently I updated my mobile software to 10.3.1 from 10.2 .Since, then my phone is getting restored to factory settings when I switch it off and on it and when I restart my mobile.So, I restored my mobile software to my previous version 10.2 using BlackBerry link.since, then I am not getting any update for upgrade of software to 10.3.Please help me with this issue...
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