1. Jeremy224's Avatar
    Hey I have a BlackBerry Keyone and been having an issue the last few weeks whenever I get an SMS text message I see the message in my hub, can read roughly the first 60 characters but when I open the message, it's blank - no message showing. Even after I respond with a message it doesn't appear.

    It seems to be happening quite frequently and quite disruptive. I've tried restarting many times, checking for software updates and nothing works.

    Is anyone else having a similar issue?
    KD07 likes this.
    10-16-17 11:39 AM
  2. Btop's Avatar
    I am having the same problems here, no solution found yet
    KD07 likes this.
    10-17-17 10:19 AM
  3. antonrr's Avatar
    Same issue for several weeks but it's very intermittent and odd.
    KD07 likes this.
    10-17-17 08:56 PM
  4. John Vieira's Avatar
    Try a different texting app? Many people like Textra and Yaata
    KD07 likes this.
    10-17-17 09:54 PM
  5. Hamish Norton's Avatar
    I had the same problem. Switched texting default from Messages to Signal, simply because I had Signal already installed. During syncing of existing texts, all texts that were not displayed in Messages showed up in Signal.
    10-18-17 06:06 AM
  6. luvsql's Avatar
    I have the same issue. Super annoying. Is this an Android or a Hub+ issue? I've been having this issue for a few months ever since I got the Keyone.
    KD07 likes this.
    10-18-17 08:59 AM
  7. KD07's Avatar
    I just got a Keyone about 2.5 weeks ago and I'm having the same issue. I noticed it with one particular contact. This is a contact that I occasionally had weird SMS stuff with on my BB Classic. Has anyone else transferred over from BB10? I'm trying to love the Keyone, but I don't love Android and the many ways there are to have glitches now.
    10-29-17 08:53 PM
  8. KD07's Avatar
    I had the same problem. Switched texting default from Messages to Signal, simply because I had Signal already installed. During syncing of existing texts, all texts that were not displayed in Messages showed up in Signal.
    Is Signal how you back up your SMS messages? I'm looking for a backup solution now since I've started seeing this issue.
    10-29-17 08:54 PM
  9. Hamish Norton's Avatar
    Signal will not in any way I am aware back up SMS off your phone, but it at least seems to show all the SMS which have been received.
    KD07 likes this.
    10-29-17 09:48 PM
  10. KD07's Avatar
    Thanks! I downloaded Textra which has restored my missing messages. Signal seems like a different version of WhatsApp and they don't bring over the backup file from BB10 to the Keyone, so trying to steer clear of those types of apps in the event I change platforms again.
    10-29-17 09:57 PM
  11. johnb_xp's Avatar
    Seems like an issue with the stock sms app
    10-30-17 01:54 PM
  12. Rgrblue's Avatar
    same issue happening to me! have to restart phone to see message. any solutions ? using keyone from Sprint since July.
    11-13-17 08:25 AM
  13. Rgrblue's Avatar
    same issue for me for past few months, it stopped for awhile and then just today started again on a few messages! any solutions?
    11-13-17 08:26 AM
  14. antonrr's Avatar
    Does deleting old messages help anyone? I thought this might be fixed but now happening again.
    11-13-17 03:32 PM

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