1. Matty's Avatar
    So, for some reason today, my Q5 is telling my Sim Card is network locked and I can't use it on my network which I have been using for the past 5 years with no issues... but as you will see in the below photos it's clearly a lie and my phone and sim card is unlocked since I'm on a "Pre-paid" account No Contract. What would I do?
    .
    Sim Card Blocked "Network Locked" Error-img_20150707_212048.png
    .

    Sim Card Blocked "Network Locked" Error-img_20150707_211909.png

    Posted via BlackBerry Q5 on 10.3.1.2576
    07-07-15 02:23 PM
  2. Al moon's Avatar
    have you tried your sim in another phone or another sim in your phone
    07-07-15 02:33 PM
  3. Matty's Avatar
    have you tried your sim in another phone or another sim in your phone
    Nope, I only have one SIM. I removed it from my Q5 and "cleaned it" seems to be working again now, maybe it was just a software bug or glitch?

    Posted via BlackBerry Q5 on 10.3.1.2576
    07-08-15 12:45 AM
  4. Prop_r's Avatar
    What do you mean by "cleaned it?"

    Posted via CB10
    08-17-15 12:52 AM
  5. rajeshsubburaj's Avatar
    I had similar issue. Now i have replaced the SIM. It seems to be working. But earlier the SIM
    used to get recognized work for sometime and then again show some error. I am using a Q5. Hope it gets solved. Its partly due to the water clogging in sim tray and the damaged sim as well in my case. But it did appear like a software bug as it managed to work for some time after inserting the SIM before stopping to work.
    09-23-15 06:46 AM
  6. dalight13's Avatar
    Happened to me and my passport a month ago. I took out my sim and put it back in, then I restarted the device.. not sure if anything else but time fixed it

    Posted from my Canadian PassportSQW100-1/10.3.2.2639
    09-23-15 07:10 AM

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