1. CrackBerry Question's Avatar
    Hi all
    after i updated to OS 10 the phone completely gone crazy
    when i open the Settings it just open a black screen and nothing else and some apps is like that
    and the camera when i open it i get this error "The media library can't be accessed please try again later or restart your device if the problem persists." i did restart but it didn't work .
    and the Black berry hub screen stuck on "preparing blackberry hub"
    and when i connect my device to pc it wont recognize it anymore.
    pls help i dont know what to do
    04-08-17 12:03 AM
  2. Bla1ze's Avatar
    Has it been 24 hours since you updated? There's known issues with BlackBerry 10.3.3.

    BlackBerry investigating device performance issues with BlackBerry 10.3.3 update

    The best advice is to wait 24 hours if possible and see if it's fixed after that. If it's not, alternatively, you can use an autoloader to reload your OS.
    04-08-17 12:11 AM
  3. Uzi's Avatar
    From the recent knowledge base I remember it said leave it for 24 hours
    04-08-17 12:15 AM
  4. 2 steps from hell's Avatar
    Has it been 24 hours since you updated? There's known issues with BlackBerry 10.3.3.

    BlackBerry investigating device performance issues with BlackBerry 10.3.3 update

    The best advice is to wait 24 hours if possible and see if it's fixed after that. If it's not, alternatively, you can use an autoloader to reload your OS.
    I'll try and share the result
    thank you
    04-08-17 12:38 AM
  5. Linlithgow0's Avatar
    This is happening with my boyfriend's Z30. He wasn't even sure if it took an update or not, just pulled it out of his pants and saw the Verizon logo, (meaning it had rebooted). The background has changed to the sunset, (from the one he had), the hub is stuck being prepared, and I got Link to recognise it once, but not again. I hope to God this is going to be resolved tomorrow- he is on call this week, and not having a phone would be terrible. I'm the one who convinced him to go back to BlackBerry after he had to give up his Windows phone (wouldn't charge), and I feel guilty. =( This is a bad time for the phone to go to hell.

    Come on BB; I have a Q10 that is built like a tank, and you ship a steaming pile of software that takes 24 hours to re-index the file system? (My Q10 is on 1.0.3.3.1463 and aside from the Hub flickering once in a blue moon, it's fine).


    I just copied Sachesi onto my desktop machine, don't really want to figure all that out and see if there's a non-destructive way to restore his Z30.
    05-09-17 02:15 AM
  6. Linlithgow0's Avatar
    It's been over 24 hours now, and his phone is still stuck updating the Hub, settings not being accessible, etc. Now I'm off to try and find out how to use an Autoloader and Sachesi to update his phone and make it usable. I am so (*@&#& pissed right now.
    05-10-17 08:22 PM

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