[Antonio3372]

So I'm having trouble with transferring files to my SD from internal storage. I downloaded a file manager (ZenUi from Asus) it keeps tell me I need to give permission in order to transfer stuff. But I'm follow the instructions and nothing is happening!

Has anyone else encountered this problem if so how did you fix it, or was there another method you used! Not a super technical person, so the simpler the better.

Thanks

[Heavens1]

What size sd card is it?

If it's 64gb or above did you use this BlackBerry app, obtainable through the app store:
https://play.google.com/store/apps/d...ackberry.exfat

And have you been using the sd card as external or internal memory?

[Antonio3372]

It is a 64gb card! I haven't started using it for internal memory, just external so I can store videos and pics, doc... So do I have to download something else aside from the file manager I already downloaded?

P.S. Thanks for the assistance

[Heavens1]

No, just that program I linked to above.

Does it work now?

[Antonio3372]

So I've gone to that link and apparently its already been installed on my phone, the the only option it give on the page is 'uninstall' so I'm not to sure on why the transfer (move process isn't working)???

Update: Okay so it seems have randomly started working now, I reset my phone several times, then tried again and was able to transfer over files, thanks for responding and your advice.

[Heavens1]

Okay, perhaps you also might want to look at this app to test your sd card's authenticity:
https://play.google.com/store/apps/d...humanlogic.sdi

[Heavens1]

So I've gone to that link and apparently its already been installed on my phone, the the only option it give on the page is 'uninstall' so I'm not to sure on why the transfer (move process isn't working)???

Update: Okay so it seems have randomly started working now, I reset my phone several times, then tried again and was able to transfer over files, thanks for responding and your advice.

And don't forget you can also copy them onto the pc.