QWERTY keyboard behave QWERTZ keyboard on KEY2

Hello,

I bought a Blackberry Key2 (BBF 100-1) with a physical QWERTY keyboard, but when I press the Y key, the Z key appears and when I press the Z key, the Y key appears.
Do I have to think that it is a QWERTZ device with the physical keyboard changed?
How can I make the Y key respond with the letter Y and the Z with the Z?
I have done a wipe and the problem continues.
I have loaded the last autoloader and the problem persists (ACQ160).
I have noticed that the phone is APBI-PRD63824009 can i change to PRD63824013 ?
Is there any way to completely reset the system or is the solution another?
Do i have to replace the hardware ?

Thanks

Originally Posted by Hich19

Hello,

I bought a Blackberry Key2 (BBF 100-1) with a physical QWERTY keyboard, but when I press the Y key, the Z key appears and when I press the Z key, the Y key appears.
Do I have to think that it is a QWERTZ device with the physical keyboard changed?
How can I make the Y key respond with the letter Y and the Z with the Z?
I have done a wipe and the problem continues.
I have loaded the last autoloader and the problem persists (ACQ160).
I have noticed that the phone is APBI-PRD63824009 can i change to PRD63824013 ?
Is there any way to completely reset the system or is the solution another?
Do i have to replace the hardware ?

Thanks

Yes, seems like someone replaced the keyboard. Nothing you can do.

Ok thanks, i guess i have to find a qwertz keyboard.