Have you tried connecting phone to PC both methods are possible:
1) with data-cable
2) with wifi (has to be permitted within Link)
Rem1: The phone has to be detected by the PC first.
Rem2: Besides, the phone has to be active i.e. password/picture-password being solved...
If the phone is still password-locked, it is "hidden" from PC-detection!
BlackBerry*Q10, T-Mobile Germany - SQN100-3, Running OS 10.2.1.2941
09-14-14 12:55 AM