1. CrackBerry Question's Avatar
    Since the update to new BB 10.3.1, my device is acting weird. I cannot charge the phone anymore. When using BlackBerry original and any other charger as well, I get the icon on 'Full Battery". I have changed the battery, still same. My phone does recognise that phone is placed on charge and exits the Battery Saving Mode.

    Other thing is when I turn on the camera app, I get "Your device needs to cool down before your camera can be used" message when my phone is cool as Will Smith.

    I tried wiping, reloading OS, still the same.

    What can be done?
    02-23-15 01:46 PM
  2. menshawy's Avatar
    Try to nuke the phone first then install an autoloader

    http://forums.crackberry.com/bb10-le...loader-909209/
    02-24-15 03:13 AM
  3. don_poky's Avatar
    Thanks for the reply. Tried Multiwipe (5 times) choosing non STL001. Flashed 10.3 OS, still the same behavior. Wiped again, flashed 10.2 OS, the setup got stuck at checking for updates for 2 hours. Flashed 10.3 OS onto 10.2, still the same behavior.

    Problems:
    Boot time very slow
    Does not connect to mobile network
    Prepares for Hub takes almost 15mins
    Camera doesnt work (Your device needs to cool down before your camera can be used)
    Contacts app doesnt open, neither from phone app
    Overall phone lags except playing around in homescreen
    Device does not charge, when on charge show this icon with lower % - http://docs.blackberry.com/en/smartp...wres_en-us.png

    Is it hardware problem or software? Can't be hardware because everything was fine before 10.3 update.
    Last edited by don_poky; 02-25-15 at 03:25 AM. Reason: Missed out a point
    02-24-15 02:34 PM
  4. mad_mdx's Avatar
    Does BlackBerry link detect the phone? If it does, use OS reload through BlackBerry link.
    02-24-15 03:48 PM
  5. don_poky's Avatar
    Tried now. No Luck
    02-25-15 01:30 AM
  6. oneday116's Avatar
    I have the same problem, but mine also doesn't connect to the network.

    its a z10 stl 100.3 from tmobile
    Last edited by oneday116; 02-25-15 at 02:19 AM.
    02-25-15 02:04 AM
  7. don_poky's Avatar
    I have the same problem, but mine also doesn't connect to the network.
    Mine too. added that point to OP
    02-25-15 03:26 AM
  8. menshawy's Avatar
    Thanks for the reply. Tried Multiwipe (5 times) choosing non STL001. Flashed 10.3 OS, still the same behavior. Wiped again, flashed 10.2 OS, the setup got stuck at checking for updates for 2 hours. Flashed 10.3 OS onto 10.2, still the same behavior.

    Problems:
    Boot time very slow
    Does not connect to mobile network
    Prepares for Hub takes almost 15mins
    Camera doesnt work (Your device needs to cool down before your camera can be used)
    Contacts app doesnt open, neither from phone app
    Overall phone lags except playing around in homescreen
    Device does not charge, when on charge show this icon with lower % - http://docs.blackberry.com/en/smartp...wres_en-us.png

    Is it hardware problem or software? Can't be hardware because everything was fine before 10.3 update.

    Maybe after a nuke, take out the battery and wait an hour then reconnect and restart the process
    02-25-15 09:00 AM
  9. UncleSamsoum's Avatar
    I have the same problem with Z10. It all happened after updating to 10.3.1
    I have to charge the battery in an external charger in order to open the phone.

    Symptoms:
    Boot time very slow
    Camera doesn't work (Your device needs to cool down before your camera can be used)
    Overall phone lags except playing around in homescreen
    Device does not charge, when on charge show this icon with lower % -
    02-25-15 10:35 AM
  10. don_poky's Avatar
    Maybe after a nuke, take out the battery and wait an hour then reconnect and restart the process
    Tried taking out battery for 24hrs. No luck
    02-25-15 03:15 PM
  11. oneday116's Avatar
    I nuked the z and reloaded 10.3.1 and still with the same problem. So i reverted back to 10.3.0 and the phone works great, camera works, usb charges etc... weird.
    02-25-15 05:21 PM
  12. UncleSamsoum's Avatar
    I was also able to fix my issues by installing 10.3.0.
    This morning the phone updated automatically to the latest version 10.3.1 and the problems came back.
    Anyone knows where to find the 10.3.0 autoloader because I was only able to find the developer build from Blackberry website.
    Thank you
    02-26-15 08:53 AM
  13. menshawy's Avatar
    That's sad :/ I'm sorry for you guys

    Posted via CB10
    02-26-15 09:55 AM
  14. dotnetid's Avatar
    Try this maybe work because I do with this method. First backup your file with BlackBerry link. Second factory reset handset. Afterthat automatically install & update. Good luck

    Posted via CB10
    02-26-15 10:24 AM
  15. khiang's Avatar
    Im using Q5, update to 10.3.1 and get:

    "Your device needs to cool down before your camera can be used"
    "Boot time so slow"
    "device is slow when swicth app"

    Revert back to 10.2 everything work.. I really like new icon and facility on 10.3.1, someone pls help me to fix it
    03-01-15 07:15 AM
  16. don_poky's Avatar
    Loaded 10.3.0.1418 on Q10 and everything works fine.
    Not upgrading
    03-03-15 01:14 AM

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