Originally Posted by
alxwheeler He has tried holding down both volume buttons to reset.
He isn't on BES.
The contacts are only saved to the device.
I was hoping not to get that answer. Local contacts are never a good idea if something goes wrong. If he recently backed up his phone to his PC via BlackBerry Link, a restore can be attempted (I guess that wasn't done). If he used a free email provider like Gmail or Hotmail or Yahoo or one of the others, chances are his contacts are also synced to the mail provider. Deleting and re-adding those mail accounts may restore the contacts.
Z10 STL100-1, OS 10.2.1.3247