1. BlackBerryXX's Avatar

    I hope this is the right part of the forum for my question.
    I bought a broken Q10 which can't find any WiFi signals. I did a wipe and loaded the OS to be sure that the problem is not caused by a software problem. The WiFi settings are the same as my Q10.
    I think there is a hardware problem. I didn't found by searching in the internet a way to repair the WiFi so far.
    Is there a way to replace the broken part?
    I've a Z10 wich is not working as well, can I use a part of the Z to repair the Q?

    Thank you in advance!

    PS: I don't know if there are any differences, the BlackBerrys are european versions.
    10-28-15 01:56 PM
  2. pkcable's Avatar
    Try running the BlackBerry Virtual Expert on the device, it will be able to detect many hardware problems....

    10-28-15 03:03 PM
  3. BlackBerryXX's Avatar
    Thank you for the answer. I forgot to write that also the virtual expert can't detect any signals.
    I don't know if I have done something wrong but I don't think the VE can detect hardware defects in this case, for other defects it works.
    10-28-15 03:59 PM
  4. pkcable's Avatar
    Try this place, and even if they don't have it listed try contacting them often they can get the part you want .....

    BlackBerry Q10 Replacement Parts - ETrade Supply
    10-29-15 01:26 AM
  5. anuj syal's Avatar
    Reboot device..definiatly it works

    Posted via CB10
    10-29-15 10:26 AM
  6. BlackBerryXX's Avatar
    A hardreset (volume +/- until reboot) also didn't worked.
    10-30-15 02:23 AM
  7. BlackBerryXX's Avatar
    I also changed the Wifi antenna by using the upper backside cover of my daily Q10. Since there was still no signal the problem seems to be the mainboard I think.
    Last edited by BlackBerryXX; 11-09-15 at 03:38 AM.
    11-08-15 02:54 PM
  8. anuj syal's Avatar
    Most BlackBerry devices has this same problem but after restarting device, it solves! In your case I think issue is with WiFi antenna..

    Posted via CB10
    11-09-15 12:05 AM

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