1. 4TallatAli's Avatar
    I bought a new BlackBerry Q10 only 10 days ago, when I charge this it's going hot. After charging without any use battery getting low and phone automatically off.
    Please recommend something what I do??

    Posted via CB10
    01-15-16 11:50 AM
  2. Rustybronco's Avatar
    Back up the device using link and reload the OS. Then be very cautious on what apps you install - preferably one at a time while monitoring your device for overheating.
    01-15-16 12:21 PM
  3. 4TallatAli's Avatar
    Ur means it's a problem from apps who installed in my device. It's not a hardware problem?

    Posted via CB10
    01-15-16 03:23 PM
  4. Rustybronco's Avatar
    Yes, that's my belief.

    It's not a hardware problem?
    01-15-16 03:32 PM
  5. Dave Bourque's Avatar
    Hmm... what about the charger? Are you using BlackBerry chargers?

    Z30STA100-5/10.3.2.2876
    01-15-16 03:46 PM
  6. 4TallatAli's Avatar
    Yes Dave I'm using BlackBerry original charger who came with device

    Posted via CB10
    01-15-16 04:12 PM
  7. Tamashek's Avatar
    From experience I think it is hardware issue. If it is still under warranty, take it back for exchange. I had that issue and took it back for a replacement

    Posted via CB30
    01-16-16 04:55 AM

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