1. CrackBerry Question's Avatar
    I can't get into my Q10. It's telling me the battery power is below 20%, but the phone is fully charged, and I haven"t even used the phone today. I am unable to get into my voicemail and everything else on this phone. What should I do?

    Thanks, in advance
    09-23-14 07:32 PM
  2. FF22's Avatar
    So because the battery is low, it will not allow you do run apps?

    Have you tried to reboot? (See below)

    How do you know the phone is fully charged? Can you actually power it OFF. Plug in the charger and see what happens?

    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above
    09-23-14 08:47 PM

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