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  1. gilvet's Avatar
    Dear All,
    I have no problem downloading BlackBerry Link on to my laptop but when I plug in my Passport it spends an age and then tells me the Driver Device software has not downloaded from the internet. Hence my laptop doesn't recognise my phone and Link is therefore useless; I have collected photos and videos on my passport for over 2 months now that I can't upload. Can anyone please help me? Having been a loyal BlackBerry user for over 10 years I feel like conceding defeat!
    Thanks in anticipation,

    Posted via CB10
    06-04-16 07:31 AM
  2. conite's Avatar
    First off, to get your pictures off your device, use cloud storage like Dropbox (assuming the pictures are on your device memory and not an sd card). This is why you should always have automatic cloud sync on).

    Second, try the latest driver for your PC (it is for all devices, not just Android):

    Last edited by conite; 06-04-16 at 09:35 AM.
    06-04-16 09:02 AM
  3. gilvet's Avatar
    Many thanks- I'll let you know how I get on!

    Posted via CB10
    06-04-16 09:33 AM
  4. gilvet's Avatar
    Hi Conite, I downloaded the new driver and it has worked a treat!! Many many thanks, I knew there couldn't be that much wrong but I was at my wits end! You have made one man very happy!

    Posted via CB10
    06-04-16 11:02 AM

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