PRIV won't finish booting. Just spins after security access screen. Can't start. Google
My Blackberry PRIV which was given to me as a Christmas gift December 2016, will not load. I cannot reach tech support for Blackberry PRIV because I don't know the IMEI and it is too small to read on the SIM frame. I finally got a way to their support team and sent an email, but have not heard back in several days.
I was using the device and an error message came up: "google services framework has stopped". Then, a "BlackBerry services framework has stopped" showed up.
The phone restarted and it continuously shows the opening startup sequence of the square/triangle/circle but will not boot.
I have tried a soft reset and get the same issue. It will not hard reset.
I have managed to get to the BlackBerry Bootloader Menu that shows
1 Barcodes
2 Continue the bootup
3 Reboot into fastboot
4 Turn off the device
If I select #2 , the device goes into the continuous opening startup sequence of the square/triangle/circle, but will not boot.
If I select #3 , the screen goes black and in a few seconds reopens to the Bootloader Menu screen.
If I select 4, the device shuts off.
I can't seem to find a way to use hardware buttons to perform a Factory Reset so I am stuck.
Does anyone have any advice?
Thanking you in advance.