1. CrackBerry Question's Avatar
    My priv works fine, except that it will not wake from sleep. If the screen goes dark, basically that's it. The only way to get it back is a 13 second hold of the power button. The double tap does not work. The power button does not work. Opening the keyboard does not work (but the keyboard lights up). The notification buttons seem to be working so it seems to be still working underneath - but not being able to wake up without a complete reboot makes the device basically unusable.

    So far I have tried hard reboot (30+ second hold).

    Its a model STV100-3, Android 6.0.1. I don't know where to get support - I tried emailing blackberry but they said you have to pay for support. Seriously? It's not a cheap phone and you can't get any help? Very dissapointed.

    I dont know what other information is relevant.
    09-27-17 08:33 AM

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