1. vimal1979's Avatar
    Where to report issue as blackberry support is closed? My proximity sensor on priv after june update working normal in daylight conditions but not working in artificial light and dark conditions. Any help? Will it be resolved in july update?
    07-08-17 12:34 AM
  2. Heavens1's Avatar
    Have you tried BlackBerry virtual expert (BBVE) to identify the issue?

    KEYᵒⁿᵉ still doesn't have this app I don't think.
    07-09-17 12:11 AM
  3. vimal1979's Avatar
    yes I tried it. it works in daylight but not in artificial light.
    07-09-17 11:03 PM
  4. Heavens1's Avatar
    yes I tried it. it works in daylight but not in artificial light.
    Have you tried the 32 second re boot? So, hold down the power button for 32 seconds, time it.

    Apparently the equivalent of a battery pull.

    Post back how you go 😀
    07-09-17 11:13 PM
  5. vimal1979's Avatar
    I have tried the factory reset,hard reset,soft reset,safemode everything. The thing is whenever I am in outdoor the bbve proximity sensor works good but, in indoor lighting the proximity sensor reading on bbve does not read far range.
    07-10-17 12:02 AM
  6. vimal1979's Avatar
    and this happens after june update
    07-10-17 12:02 AM
  7. vimal1979's Avatar
    before that it was working fine.
    07-10-17 12:02 AM

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