1. CrackBerry Question's Avatar
    I bought an unlocked priv from amazon yesterday. It runs lollipop update.....works beautifully smooth. I just updated it to marshmallow and no it says no service. I tried rebooting it, restarting it, hard resetting it back to factory settings but to no avail. NO SERVICE. I looked this up. A "NO SERVICE PREVENTION TOOL" was released but I guess blackberry took it down because it says file not found when trying to download it. What the hell?
    One thing I noticed is that my build number for marshmallow is different than regular ones.

    It's Build Number AAJ043

    CAN SOMEONE HELP?
    02-26-17 03:54 AM
  2. goku_vegeta's Avatar
    Have you tried removing the SIM and reinserting?
    02-26-17 10:58 AM
  3. HaroldCaptivateMe's Avatar
    Have you tried removing the SIM and reinserting?
    It's not working.
    02-26-17 12:26 PM
  4. goku_vegeta's Avatar
    It's not working.
    Does reloading the OS work?
    02-27-17 07:09 AM
  5. HaroldCaptivateMe's Avatar
    I called blackberry and they told me to reload the OS I tried it......twice!. I don't know what the heck is wrong. It worked perfectly fine before marshmellow update. What's the next thing I could try since reloading the OS doesn't work.
    02-28-17 11:40 PM
  6. goku_vegeta's Avatar
    I called blackberry and they told me to reload the OS I tried it......twice!. I don't know what the heck is wrong. It worked perfectly fine before marshmellow update. What's the next thing I could try since reloading the OS doesn't work.
    Are you on AT&T by any chance?
    02-28-17 11:47 PM
  7. HaroldCaptivateMe's Avatar
    Yes, but I bought the phone brand new from amazon. No warranty. Phone is unlocked. My service and sim card is Att
    02-28-17 11:57 PM

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