1. CrackBerry Question's Avatar
    I use Print to Go all the time but it has suddenly stopped working. I have a Q10 and my computer runs on Windows 7. The error message I get is "An error occurred. Log in using BlackBerry ID and restart your device". I have tried that to no avail. Down below, I get "Driver version (Error code 500)". Can you help me please?
    04-02-15 01:05 PM
  2. jaydee5799's Avatar
    if you reboot your phone and your printer does it work?
    04-09-15 07:13 PM
  3. moody's Avatar
    I am pretty sure the PTG is no longer available there for no more updated drivers. I also believe I read somewhere Win7 didn't play well w/ Link and blend update.

    May I ask why you don't just connect to your PC via wifi and access the file via file manager? Then you can copy & paste to your device or media card. I realize this isn't nearly as fast as PTG but it is at least an option.
    04-09-15 10:32 PM
  4. RyanGermann's Avatar
    Print To Go is effectively a free PDF generator that many people like having: the fact that it pushes the file to your BlackBerry device is nice too but a free PDF generator is great to have (PDF Generator is an open source / freeware alternative that isn't as lean as PtG. I believe the problem is related to Windows security and IP packet management, but it is all very mysterious.

    The problems with Print to Go seem like a perfect thing for CrackBerry management to reach out to BlackBerry and get some answers for.


    Posted via CB10
    moody likes this.
    04-09-15 10:54 PM
  5. moody's Avatar
    I use to use it all the time. Then not so much. Once I realized I didn't have it I tried installing on my new work PC. It didn't work the first time and I didn't have time to troubleshoot.
    04-10-15 11:55 AM
  6. anon(1852343)'s Avatar
    Delete drivers on pc, reboot, re-install drivers, reboot phone and pc, good to go

    Blackberry Passport running
    moody likes this.
    04-10-15 12:00 PM
  7. moody's Avatar
    Delete drivers on pc, reboot, re-install drivers, reboot phone and pc, good to go

    Blackberry Passport running
    Will try this when I get back monday. Be cool if it works so I don't have to email or access via sloooow file Mgr
    anon(1852343) likes this.
    04-10-15 02:04 PM

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