05-19-17 08:05 AM
30 12
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  1. drano's Avatar
    After weeks of back and forth with Blackberry, there has been zero solution to POP UP ads randomly happening on my BB devices. I have three BB devices. Dtek 50 & 60 and a Priv. The first bout with the pop ups were the two active devices both Dtek's. Blackberry eventually had my completely reset the phones. After about two weeks of flawless use, the pop ups re appeared. This time so far only on the Dtek 60. But a couple days later they appeared on the in active Priv. Its only running on wifi.

    After a weekend working with BB, they want me to reset again and install apps one at a time. leaving considerable time between installs to eliminate each as a possibility.

    Needless to say I'm very frustrated. I am a custom home builder and utilize plenty of apps for home automation, security etc. I don't have the next month ;-) to install apps one at a time. I need to run my business.

    Any thoughts would be greatly appreciated. I can't be the only one out there.

    HELP.
    03-12-17 07:21 PM
  2. howarmat's Avatar
    what are shared apps on all 3 phones? take a screenshot of these ads please. Where do you get your apps from?
    03-12-17 07:29 PM
  3. 1122334455667788's Avatar
    Have you tried something like Malwarebytes Anti-Malware?
    Generally I don't think antivirus software is really necessary on Android, but in this case it might actually help.
    03-12-17 07:39 PM
  4. thurask's Avatar
    Are these only on WiFi or are they on mobile networks too? If it's only on WiFi check to see if your router isn't compromised.
    03-12-17 07:59 PM
  5. Uzi's Avatar
    Can you post the pop ad screen shot maybe someone will know the offender app
    03-12-17 08:22 PM
  6. drano's Avatar
    Both. 2 are on networks, 1 on wifi
    03-12-17 09:04 PM
  7. drano's Avatar
    03-12-17 09:05 PM
  8. drano's Avatar
    Can you post the pop ad screen shot maybe someone will know the offender app
    Pop-up Ads on my BB Android device-screenshot_20170311-084330.jpg
    03-12-17 09:05 PM
  9. drano's Avatar
    Can you post the pop ad screen shot maybe someone will know the offender app
    Pop-up Ads on my BB Android device-screenshot_20170312-154649.jpg
    03-12-17 09:06 PM
  10. drano's Avatar
    Can you post the pop ad screen shot maybe someone will know the offender app

    The are the three today. Random with no obvious culprit
    03-12-17 09:06 PM
  11. drano's Avatar
    The are the three today. Random with no obvious culprit

    Sorry, Car add was from a couple weeks ago
    03-12-17 09:07 PM
  12. ray689's Avatar
    Have never had this happen. There must be an app you are using that is causing these. It's not a BlackBerry issue (as I would assume any device with the culprit app would act the same way) so I'm not surprised calling them lead to nothing. As they stated, the only thing you can do is find the culprit app and stop installing it on devices.
    03-12-17 09:16 PM
  13. thurask's Avatar
    Both. 2 are on networks, 1 on wifi
    Has a phone that has never been connected to that WiFi network experienced this issue?

    If it hasn't, then the commonality is some rogue app.
    03-12-17 09:18 PM
  14. drano's Avatar
    Google play store only.

    Airline apps for traveling
    Bank apps
    Twitter
    Instagram
    Snapchat
    IP Cam Viewer
    IVMS-4500
    YI Home
    iAquaLink
    LiftMaster
    Nest
    Rachio
    Ring
    Samsung Gear
    Sonos
    Zillow
    Mercedes Me

    All of which I have had on my BB since the beginning of the Priv
    03-12-17 09:19 PM
  15. drano's Avatar
    Has a phone that has never been connected to that WiFi network experienced this issue?

    If it hasn't, then the commonality is some rogue app.

    All have been on the name wifi network
    03-12-17 09:20 PM
  16. ray689's Avatar
    I haven't heard of many of those Apps so hard to say.
    03-12-17 09:23 PM
  17. thurask's Avatar
    All have been on the name wifi network
    Then that's also a candidate.

    Check your router settings, make sure there's nothing out of the ordinary (especially DNS). If need be consider wiping to factory, but regardless what happens change the login credentials for both the admin page and the WiFi network.
    03-12-17 09:25 PM
  18. drano's Avatar
    Then that's also a candidate.

    Check your router settings, make sure there's nothing out of the ordinary (especially DNS). If need be consider wiping to factory, but regardless what happens change the login credentials for both the admin page and the WiFi network.
    thank you. will try that too
    03-12-17 09:27 PM
  19. thurask's Avatar
    thank you. will try that too
    If you want, consider wiping a phone, installing all the apps you want but not connecting it to WiFi to test.
    03-12-17 09:28 PM
  20. howarmat's Avatar
    i check most of those apps and they seem legit

    and these come up while the phone is just sitting there or on home screen?
    03-12-17 09:28 PM
  21. drano's Avatar
    i check most of those apps and they seem legit

    and these come up while the phone is just sitting there or on home screen?
    no real rhyme or reason.

    I've had them pop up while writing emails, texting, awaking the phone, opening an app. Thought it was twitter based but after deleting etc it still happened.
    03-12-17 09:30 PM
  22. Uzi's Avatar
    My guess is the wifi , I think the apps you installed is pretty safe
    03-12-17 09:45 PM
  23. drano's Avatar
    My guess is the wifi , I think the apps you installed is pretty safe
    Will have the wifi checked tomorrow. Odd ball, is that 2 of the 3 phones are getting the pop ups. All 3 are on the wifi constantly.
    03-12-17 09:50 PM
  24. drano's Avatar
    Thank you all for your help and thoughts. The help is always very much appreciated!
    03-12-17 09:51 PM
  25. drano's Avatar
    GOOGLE is involved now. Working with them on a solution. I will update as soon as we get anywhere
    Uzi likes this.
    03-14-17 09:03 PM
30 12

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