[bosniac]

I have a PB 4G and I had to go for security wipe without back-up. When I turned it on again, everything was gone except the bowser and setup. I tried to use BlackBerry Link to install the software but my laptop doesn't see the PB. Am I doing something wrong or Is there any thing that I can do to save my PB? Any help is much appreciated. Thank you.

Posted via CB10

[sammysang86]

run or install 2.1.0.1526 autoloader and your playbook will install 2.1.0.1917 over the air-OTA

[bosniac]

Hey thank you for the response. However, I still don't know how to do it. Will you let me know? Thanks.

Posted via CB10

[anon(9194980)]

The playbook doesn't work with Link. You need blackberry desktop for it instead.

[bosniac]

Well i tried with bb desktop device manager too but computer doesn't see the pb. Why can it be?

Posted via CB10

[kalonjie]

Try different USB port or restart PC

Posted via CB10

[kbz1960]

Uninstall dm, re download it and install it again.