1. Diogo Cardoso's Avatar
    This week I'm having an issue never had before, when opening the phone app I can't scroll down to see my calls, or even when I'm receiving a call the screen stays with the history of my calls I can't answer the phone call, this not happens every time bit when it happens it's very annoying. What can I do when this happens? I only do a normal restart

    Posted via CB10
    07-13-14 08:40 AM
  2. jaydee5799's Avatar
    Hi and welcome. Which device and which OS d you have please? This will help us to answer you. Sounds like an OS problem anyway. Did you load anything recently that made this happen?
    07-13-14 11:54 AM
  3. Diogo Cardoso's Avatar
    Z10 stl-2 latest software release

    Posted via CB10
    07-13-14 12:29 PM
  4. ronfc's Avatar
    Try a hard reboot by holding down the power/lock button until your device shuts down. Then after a moment, turn it ON again.
    07-13-14 12:36 PM
  5. Diogo Cardoso's Avatar
    The power/ lock button or both volume buttons?

    Posted via CB10
    07-13-14 03:03 PM
  6. anon721037's Avatar
    the volume up down buttons.
    07-13-14 04:05 PM
  7. Diogo Cardoso's Avatar
    What's the difference?

    Posted via CB10
    07-13-14 05:07 PM
  8. anon721037's Avatar
    the power button is a soft start i believe and the volume buttons are considered a hard reset.
    07-13-14 05:15 PM
  9. Diogo Cardoso's Avatar
    Do I loose anything? Or I don't need to do a backup before?

    Posted via CB10
    07-13-14 06:09 PM
  10. anon721037's Avatar
    no you wont lose anything, its just a hard reset.
    07-13-14 06:11 PM
  11. ronfc's Avatar
    the power button is a soft start i believe and the volume buttons are considered a hard reset.
    Well, anyhow, this will also work.

    Cave, cave, moderator videt
    07-14-14 12:31 AM

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