1. Eve LeTa's Avatar
    Hi everyone. It seems like my Passport has an issue to establish a data connection on the go. My WiFi connection works just fine, but as soon as it tries to connect through my carrier, it won't most of the time. I'm sure it's my passport, because I've tried my SIM card in other phones and other SIM cards in my BlackBerry.

    Anyone noticed the same issue? Or has a way to solve it?

    Thanks in advance.
    Passport Wireless Data Connection Problem-img_20150213_092429.png

    Posted via CB10
    02-13-15 02:31 AM
  2. blueburk's Avatar
    have u tried contacting your carrier havent seen that one before
    02-13-15 05:31 AM
  3. Eve LeTa's Avatar
    Yes I did. Nothing seems to be wrong it. And as already said, I've tested my SIM card in another phone in which it works just fine.
    I can't rely on it anymore, that's really bad since I receive daily a few important mails.

    Honestly don't know what to do.

    Posted via CB10
    02-13-15 06:00 AM
  4. nomi1978's Avatar
    Did you verify the son settings, the only time I have seen that message is when I was traveling to the states and using a roam mobile sim but I was on a partner network.

    Changed apn to the correct one and everything started working.

    Posted via CB10
    02-13-15 06:21 AM
  5. Eve LeTa's Avatar
    Yes, I did a while ago. From time to time it is working, but let's say 80 percent of the time it doesn't.
    Sadly it seems like nobody (BlackBerry, Vodafone) is able to help me and I'm stuck with it.

    Thank you anyway.

    Posted via CB10
    02-13-15 06:43 AM
  6. nomi1978's Avatar
    When it stops working are the apn settings still the same or do you have to update them?

    Posted via CB10
    02-13-15 06:48 AM
  7. Eve LeTa's Avatar
    The APN settings are still the same, that's the thing I don't understand. The settings are correct, I checked with my operator. I seriously have no clue what my Passport is doing. Looks like I have to make use of my warranty

    Posted via CB10
    02-13-15 09:37 AM
  8. nomi1978's Avatar
    That is very weird, the only other time I had an issue like that it happened on all devices and it was due to a bad SIM card.

    Posted via CB10
    Eve LeTa likes this.
    02-13-15 11:58 AM
  9. Eve LeTa's Avatar
    But it's worth trying, I'm going to order a new one. Who knows, it might work.

    Thank you.

    Posted via CB10
    02-13-15 12:24 PM

Similar Threads

  1. Custom Passport Dock with OEM Z10 Dock!
    By dracolnyte in forum BlackBerry Passport
    Replies: 6
    Last Post: 02-13-15, 09:44 PM
  2. Problem charging my classic
    By robs7 in forum Ask a Question
    Replies: 5
    Last Post: 02-13-15, 05:07 PM
  3. Ordered a passport today, but i have afew ?
    By scipizoa in forum BlackBerry Passport
    Replies: 16
    Last Post: 02-13-15, 02:54 PM
  4. Finally getting my passport!
    By BBerry9900 in forum BlackBerry Passport
    Replies: 4
    Last Post: 02-12-15, 11:45 PM
  5. Why did my BB Z10 turn off while loading 10.3?
    By syed shujath in forum BlackBerry 10 OS
    Replies: 2
    Last Post: 02-12-15, 11:12 PM