1. IndianTiwari's Avatar
    Hi I have a strange issue on my device. The ringtones and all notifications have become silent although the device is in normal mode . Upon restarting and hard reset of the device everything becomes normal but after few hours again the device goes silent.
    I shall be thankful if somebody can provide their expert advise.

     Passport SE on Etisalat 4G Network propelled by 10.3.2.2876
    anon(9742832) likes this.
    05-22-16 07:43 AM
  2. IndianTiwari's Avatar
    Below is the screen shot. All notifications are normal but phone remains silent. Only upon reset it becomes normal for few hours :

    Passport SE Notifications-img_20160522_164157.png

     Passport SE on Etisalat 4G Network propelled by 10.3.2.2876
    anon(9742832) likes this.
    05-22-16 07:54 AM
  3. Birpal Singh Bhinder's Avatar
    Go to BlackBerry.com and install latest BlackBerry link s/w on your pc.
    Make sure BlackBerry link should be latest one, don't use any other version.
    Install BlackBerry link with all the given 3 options, link, blend and drivers.

    Then connect your phone to pc
    Open BlackBerry link, and find an option to reload your phone s/w.

    Give it some time to reload BlackBerry 10 s/w online.
    It will definitely resolve your issue.

    Reason why you are facing this issue because there is a s/w glitch, and that only can be resolved by reloading s/w.

    Posted via BlackBerry Q10
    05-22-16 09:04 AM
  4. IndianTiwari's Avatar
    Thanks for your advise . I reloaded the software using Sachesi . The problem is still persisting . I have two Passports . The other device has no issues at all .
    anon(9742832) likes this.
    05-23-16 08:04 AM

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