1. faugusto1983's Avatar
    Hi everyone,

    Got my passport about a week ago, updated to. 2876 and now it overheats. Even with mild use of the browser it gets so hot that if I want to make a phone call I have to wait for it to cool down... soft and hard reset had no effect, anything else I can do? Also is this a software or hardware issue?

    Many thanks for the feedback

    Posted via CB10
    03-13-16 11:52 AM
  2. Lusitano17's Avatar
    Not unusual to experience overheating or battery drain following an OS update or reload as It may take a few days for the system to index and settle but what you've described sounds excessive.
    Couple of things to consider...
    .... is this a new device or "new" to you?
    Have you loaded up any new apps, native or android? Check device system usage for problem areas.
    More than likely this is software related and I would suggest a reload of the OS with BBLINK ...if that doesn't settle within a few days then consider returning item to retailer.

    Posted via CB10
    03-13-16 12:27 PM
  3. faugusto1983's Avatar
    Hi lusitano, im portuguese myself

    My latest wipe was 3 days ago and it didnt really change anything until now.. I assume indexing would take hours and not days correct? Also no android apps, no unusual cpu usage, just overheating when im using the browser... unfortunately I made a double post on this by accident, I have all the details on my previous post.

    Thanks for the feedback.

    Posted via CB10
    03-13-16 12:37 PM

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