[mrgarygeorge]

My desktop and laptop (both Win 10) do not recognize my Passport when connected with my blackberry USB data cable. I get a message I get is "USB device you connected to this computer malfunctioned, and Windows does not recognize it. " I have tried a Samsung data cable with the same error message. I have Link and Blend on both desktop and laptop which also downloaded the necessary drivers (Drivers tick box was ticked on the installation screen). I do get a wifi connection with Link

Does anyone know how to solve this problem?

[anon(9742832)]

My desktop and laptop (both Win 10) do not recognize my Passport when connected with my blackberry USB data cable. I get a message I get is "USB device you connected to this computer malfunctioned, and Windows does not recognize it. " I have tried a Samsung data cable with the same error message. I have Link and Blend on both desktop and laptop which also downloaded the necessary drivers (Drivers tick box was ticked on the installation screen). I do get a wifi connection with Link

Does anyone know how to solve this problem?

Link has issues in Windows 10

[jafobabe]

Do not use Link or Blend on Win10. Make sure you have plugged in the Blackberry USB cable from your Passport to a direct USB port on your PC or Laptop. It should load the drivers fine and it will pop up a file listing with your new Drive Letter for the Passport. You can then drag and drop files either way.