1. Bruks's Avatar
    Hi, I have been using my BlackBerry Passport for the past four months and it suddenly lost carrier signal... Is it a common problem with BlackBerry Passport?

    Posted via CB10
    05-25-17 04:17 AM
  2. Tim-ANC's Avatar
    No it is not a common problem. Be sure your network signal is toggled on, airplane mode toggled off, then restart your phone.
    05-25-17 05:34 AM
  3. Tim-ANC's Avatar

    There is a problem with other Passports. What OS is yours?
    05-25-17 08:36 AM
  4. Bruks's Avatar

    Posted via CB10
    05-26-17 05:45 PM
  5. Bruks's Avatar
    I got the from Dubai and a currently in Nairobi... could it be a network antenna issue

    Posted via CB10
    05-26-17 06:21 PM
  6. dantalaka's Avatar
    may be you need to change your sim card as i have once encounter such problem but after going for replacement sim i dont have that anymore just may be your sim card is weak
    05-26-17 07:35 PM
  7. dantalaka's Avatar
    this is my pin you can add me so we can chat 2C14A6BC
    05-26-17 07:36 PM
  8. Tim-ANC's Avatar

    Posted via CB10
    That is a good OS. Did it work in Dubai? If so then it is probably a carrier issue.
    05-27-17 12:14 AM
  9. Bruks's Avatar
    I changed the SIM card, restored my phone back to factory settings and even called BlackBerry Kenya...
    They said there's nothing they can do about my phone Coz they have soo many similar cases.

    Posted via CB10
    05-27-17 03:05 AM
  10. Bruks's Avatar
    Similar cases with phones from Dubai

    Posted via CB10
    05-27-17 03:06 AM
  11. Tim-ANC's Avatar
    Ok, you bought the phone from Dubai to use in Kenya. It's sounds like something changed with your carrier network that no longer allows BBs from Dubai to work. What network do you use and have you talked to them? Is your phone unlocked?
    05-27-17 11:29 PM
  12. markmall's Avatar
    This just happened to me using ATT in the US. I got a new SIM and everything. Restarted phone a million times, etc. Sporadic carrier signal at best. WIFI still works but can't figue out why antenna stopped working about two days ago.

    Every once in a while, the antenna will work and I will get old texts that were waiting for the signal.

    Posted via CB10
    05-28-17 02:57 AM

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